Saturday, May 10, 2008

Tashan and Data Loss Prevention

I never thought that I would use the two in same blog entry. But I really liked one of subplots of the movie which revolved around usage of social engineering to extract sensitive information about HNI from a Call Center employee for extortion purpose (well a good usecase for DLP). Again given that there are existing products in DLP space to prevent the same from happening over network, would it make sense to add the same to the voice channel too?
The quality of voice recognition (esp for numbers) technology is pretty high. This is pretty evident from the number of deployments in multi-level IVR menus. But , I think, the voice recognition capability of these IVR system is high because it is based on the premise that the user wants its voice to be recognized and false positives for these systems are probably still pretty high.
Incase of DLP, I think, the basic idea is to control accidental release of information and some simple data theft scenario. So, from that perspective adding Voice recognition to DLP makes sense esp for call center deployments.