Of Delegation and Tickets
It has been lingering in my mind for too long now but I was not sure whether the hypothesis had any base in reality or was it another arm chair thought. The idea deals with the two ways (I would love to use the word paradigm but will avoid doing so) in which the provisioning product interface have been designed. Most of the products that I have seen started off with delegated administration in mind where a person (either manager or help desk) needs to perform operations on a single user based on the request that he/she receives out of band (verbally or by other electronically medium like email). The interfaces available to users were for self-service of personal attribute and/or password change . Besides that the idea was that there would be a only a subset of users that will perform the provisioning tasks. Some how that was a underestimation of the processes already in place in most larger firms. Most of the large firms have a very well defined processes that can be initiated by any...